Refund Policy

At The Latin Music Game, we are committed to ensuring your satisfaction with our card game. Please read our refund policy carefully to understand your rights and obligations.

• Refund Eligibility:
• We offer refunds on products that are defective or damaged upon arrival.
• If you receive a defective or damaged product, please contact us within 14 days of receiving your order.
• Return Process:
• To initiate a refund, please email us at support@thelatinmusicgame.com with your order number, a description of the issue, and supporting photos of the damaged or defective product.
• Our customer support team will assess your request and guide you through the return process if a refund is approved.
• Non-Refundable Items:
• We do not offer refunds for change of mind, buyer's remorse, or if the product has been used.
• Refund Timeline:
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 business days, and a credit will be applied to your original method of payment.
• Contact Us:
• If you have any questions regarding our refund policy, please contact us at support@thelatinmusicgame.com.